Digital Vehicle Inspections
Show, Don't Just Tell
Capture photos and videos with technician notes so customers understand what's needed and approve more work. DVIs build trust and help customers make faster decisions.
Photos & Video
Evidence customers understand
Capture images or short video clips that highlight wear, leaks, or broken components. Visual proof builds trust.
Technician Notes
Simple language, no jargon
Provide clear observations and recommended actions so customers know what's urgent and what can wait.
Faster Approvals
Higher ticket value
When customers can see the issue, they approve more work — boosting revenue and customer satisfaction.
Why DVIs Work
Higher Approval Rates
DVIs help customers understand recommendations and approve more work
Better Reviews
Transparency and visual proof lead to happier customers and better reviews
Build Trust
Show customers exactly what needs attention with photos and clear explanations
Higher Approval Rates
Visual evidence helps customers understand and approve necessary repairs faster
Reported Outcomes
Vendor-reported benchmarks suggest DVIs can lift average repair order value after adoption. Use these as directional guidance, not guarantees.
15-30%
Average repair order lift reported after DVI adoption.
20%+
ARO lift cited in DVI vendor benchmarks.
Sources: AutoVitals, Cinch guest post. Results vary by shop.
How It Works
1
Inspect
Technician performs inspection and captures photos/videos of issues found
2
Document
Add clear notes explaining each issue in simple, customer-friendly language
3
Share
Send DVI to customer via email or portal with red/yellow/green status indicators
4
Approve
Customer reviews visual proof and approves recommended work instantly
Frequently Asked Questions
How long does a DVI take?
Most DVIs take 5-10 minutes per vehicle. Technicians capture photos/videos while performing the inspection, then add quick notes explaining each issue.
Do customers really approve more work with DVIs?
Yes. When customers can see visual proof, they better understand why repairs are needed, which often leads to higher approval rates.
What equipment do I need?
Just a smartphone or tablet. Technicians use their existing devices to capture photos and videos. No special cameras or equipment required.
Can customers view DVIs on their phone?
Absolutely. DVIs are sent via email and accessible through the customer portal on any device. Customers can review photos, videos, and recommendations anytime, anywhere.
Start Getting Faster Approvals with DVIs
Join shops across North America earning more revenue and better reviews with digital vehicle inspections.
No credit card required • Fast setup • Free data migration